Privacy Policy for Delupe

Last updated: 24 Nov 2025

This site is operated by Delupe A/S (hereafter “Delupe”). The company is registered in Denmark with company registration number (CVR): DK34693129.

We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your data.

By registering your shop on delupe.net (the “Website”) or using any Delupe services (the “Services”), you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

1.1 Information You Provide Directly

• Account Information: name, email address, password, profile details.
• Contact Information: messages you send to us, support requests, or survey responses.
• Content Data: any data you upload or submit through our Services.

1.2 Automatically Collected Information

When you use our Website or Services, we may automatically collect:

• Log Data: IP address, browser type, device information, pages visited.
• Cookies & Tracking Data: session data, preferences, analytics identifiers.

1.3 Third-Party Data

If you sign in or interact via external accounts (e.g., Google, Microsoft, or others), we may receive associated account information depending on your authorization.

2. How We Use Your Information

We use your information to:

• Provide, operate, and improve our Services.
• Personalize your user experience.
• Communicate with you about updates, support, and important notices.
• Analyze usage trends and improve performance.
• Ensure security, detect fraud, and enforce our Terms of Service.
• Comply with legal obligations and respond to lawful requests.

We do not sell your personal data.

3. How We Share Your Information

We may share your information only with:

3.1 Service Providers

Trusted vendors who provide:

• hosting,
• analytics,
• customer support,
• security,
• payment and billing services.

These providers access your data only to perform tasks on our behalf and must protect it in accordance with this policy.

3.2 Legal Compliance

We may share data if required to:

• comply with the law or legal process,
• investigate potential violations,
• protect the rights, safety, or property of Delupe, users, or the public.

3.3 Business Transfers

If Delupe is involved in a merger, acquisition, restructuring, or asset sale, your information may be transferred to the successor organization.

4. Cookies & Tracking Policies

We use cookies and similar tools to:

• maintain website functionality,
• store preferences,
• analyze site traffic,
• personalize content.

You can control or disable cookies through your browser settings. Some features may not work properly if cookies are disabled.

In addition, we may use third-party cookies (as an example cookies from Google and Microsoft, etc.), based on users' preferences.

5. Data Security

We take all reasonable precautions to protect your personal information. This includes setting up processes and procedures to minimize unauthorised access to or disclosure of your information. However, no online transmission or storage system is 100% secure, and we cannot guarantee absolute security. You should store passwords and account information in a safe place and you should never disclose them to others.

You should contact us straight away if you notice any unauthorised use of your password or any other security breaches.

6. Data Retention

We retain personal information only as long as necessary to:

• provide our Services,
• meet legal obligations,
• resolve disputes,
• enforce policies.

You may request deletion of your data (see Section 7).

7. Your Rights and Choices

By law you are entitled to know what personal information an organisation holds about you and how the information is processed. If you want to know what information we have about you, you can contact us through the contact page or contact us at info@delupe.com.

You have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Object to or restrict data processing.
• Request data portability.
• Withdraw consent at any time (when applicable).

8. International Data Transfers

Your information may be stored or processed in countries other than your own. We take appropriate measures to ensure data protection consistent with applicable laws.

Delupe comply with all applicable EU and national laws and regulations, including:

• the EU Directive 2002/58/EC (ePrivacy Directive),
• the General Data Protection Regulation (EU 2016/679), and in the United Kingdom,
• the Privacy and Electronic Communications Regulations 2003 (PECR) and
• the UK General Data Protection Regulation as supplemented by the Data Protection Act 2018.

9. Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for the privacy practices or content of external websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised “Last updated” date.

Continued use of our Services after changes means you accept the updated policy.

11. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal data, please contact:

Delupe Privacy Team
Email: info@delupe.com

If you wish to exchange confidential information, we ask you to notify us in advance via the above e-mail address.